- General and groups (8 people or more) Refund policy for staying applicants (based on entrance): No cancellation if requested 3 days before, 1 night for 1 or 2 days before cancellation, 1 night for NO SHOW on cancellation Reservations on the same day can not be canceled.
- NO SHOW will be considered if you do not want to stay in touch without a contact.
(No cancellation will be charged if there is no admission or delay of public transportation facilities such as trains or aircraft, or other reasons that the applicant is not responsible for his / her own responsibility.)

- There is an additional charge of 10,000 yen per person per night. (8 years old or older)

- Early Check in: 10,000 won per hour
- Late Check out time: 12: 00 ~ 15: 00, 10,000 won per hour, after 15:00, 1 night charge
(in the case of a suite room, 20,000 won per hour)
- Early Departure: Arrive early and pay the bill as scheduled